Show the problem.
Not just the bill.
Turn technician photos and videos into clear repair updates. AI transcribes the commentary and prepares the explanation. Your service advisor checks, edits and approves it before sending.
In development · Extremely limited trial places2023 MG ZS
BKR–42DCustomer: AlexTechnician: Sam
- Capture
- Translate
- 3Review
- 4Send
- 5Store
Example reading — not measured from this photo.
“Front pads down to 2 mm. Recommend replacing front pads. Check discs for wear.”
What we found
Your front brake pads have 2 mm of material remaining.
What this means
Brake pads press against metal discs to slow your wheels. The material that grips the discs wears away with use. Your front pads have just 2 mm remaining.
Why this matters
If this material wears away completely, the metal backing can scrape the discs, reducing braking performance and causing damage. Replacing the pads before this happens helps maintain safe braking and avoid more costly repairs.
Recommended repair
We recommend replacing the front brake pads promptly and checking the discs for wear or damage.
| Item / finding | Priority |
|---|---|
| Front brake pads2 mm of pad material remaining · Example reading | Needs attention |
| Rear tyresRecheck wear at next service · Example finding | Monitor |
| Exterior lightsChecked and working · Example finding | Checked / OK |
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An early look at OPTIC. Illustrative product concept with example measurements.
From the workshop floor
to a customer who gets it.
Capture the evidence once. OPTIC turns the technician’s findings, photos and videos into a pre-filled repair update. Your service advisor checks the details and wording, so customers receive an explanation your workshop stands behind.
One finding. A clearer conversation.
- 01
Capture the finding
Record a quick video or take photos on your phone. Explain the issue in your own words.
- 02
Review the prepared update
AI transcribes the technician’s explanation and prepares the draft from their findings and evidence. Your service advisor checks it, makes edits and adds the quote.
- 03
Send it. Keep the proof.
Once your service advisor approves the update, share it by SMS or email. The evidence and conversation stay with the job.
Less time retelling.
More time repairing.
Record what you find while the vehicle is still on the hoist. Your video, photos and explanation give the service desk the context they need.
From the phone already in your pocket.
Cabin filter
Needs attentionLeaves and debris are visible between the filter folds.
A dirty filter beside a clean replacement makes the difference clear.
“Cabin filter packed with leaves and dirt. Recommend a new filter and clean out the filter housing.”
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A draft, ready.
For your review.
AI automatically transcribes the technician’s commentary and structures their findings, using inspection photos and videos as supporting evidence, to pre-fill the repair explanation. Your service advisor reviews each detail, corrects anything needed and confirms it is accurate before sending.
Your advisor verifies it.
Suspected coolant leak
Needs attention
“Pink residue around the water-pump area. Suspect a coolant leak. Pressure-test to confirm the source and check the belt area.”
Sam · Photo 01 · Example noteWhat we found
Pink residue is visible around the water-pump area. This suggests coolant has leaked here; the source still needs to be confirmed.
What this means
The water pump moves coolant through the engine to carry heat away. A leak can let that coolant escape, leaving coloured deposits behind.
Why this matters
If coolant loss continues, the engine can overheat and suffer expensive damage. Checking the leak promptly helps prevent a small cooling-system issue becoming a larger repair.
Recommended next step
Pressure-test the cooling system to locate the leak. If the pump is confirmed as the source, replace it and its seals, inspect the nearby belt components, then refill and test the system.
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Show the problem.
Earn their confidence.
Green for checked and OK. Yellow for monitoring. Red for items that need attention. Your workshop sets the priority.
Customers receive a clear, professional update they can view on their phone. They see what you found, understand your recommendation and know what comes next.
Keep the evidence with the vehicle and job for future servicing, warranty or insurance enquiries.
Hi Alex, we found a heavy build-up of debris in your cabin filter. View the photo and our recommendation in your vehicle update.
View vehicle update Example messageAlex’s vehicle update
Job 1848 · cabin filter
What we found
Your cabin filter has a heavy build-up of leaves, dirt and debris between its folds.
What this means
The cabin filter traps dust, pollen and debris from the air passing through your heating and air-conditioning system into the passenger cabin.
Why this matters
A heavily blocked cabin filter can reduce airflow from the vents and make it harder to clear mist from the windows. Replacing it helps restore ventilation and keeps incoming air filtered.
Recommended repair
Replace the cabin filter, clean debris from the filter housing and check ventilation airflow after fitting the new filter.
Your workshop’s quote and contact details appear with the update.
Filter photo and technician’s finding recorded
Reviewed replacement recommendation shared by SMS
Photo and explanation kept with the vehicle record
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Better explanations.
Better business.
Invest in clearer communication that helps customers approve the work they need, keeps technicians focused and gives people a reason to return.
Help customers say yes with confidence.
Show the issue and explain why the repair matters. Clear visual evidence helps customers understand your recommendation and feel confident approving the work.
Keep technicians on the tools.
Capture the finding once so your service team can explain it without repeatedly pulling a technician off the job. Less time repeating explanations means more time for repairs and more capacity for paid work.
Build trust that brings people back.
When customers can see what you found and understand what they’re paying for, you give them a reason to trust your workshop with their next service, too.
Built to earn its place in your workshop.
More confident approvals. More productive time. Stronger customer relationships. That’s the return OPTIC is designed to help you build.
Technology that backs your expertise.
AI gives your team a starting point, not a final sign-off. Your service advisor checks the findings, measurements and recommendations against the technician’s evidence, edits the draft and confirms it is accurate before it reaches the customer.
A better conversation
starts with you.
OPTIC is already in development. Early access will be a closed trial with extremely limited places. We’ll work closely with a small group of Australian workshops to test OPTIC, gather feedback and develop the app properly.
Join the email list for development updates and closed-trial invitations. Joining the list does not guarantee a trial place.
No payment. No commitment.